Content analysis using AI
Thanks to Artificial Intelligence, we measure the intensity of 8 basic emotions buried in the text, sentiment, as well as the overall emotional arousal of the analyzed data.
Our detailed reports will allow you to understand market sentiment, assess the quality of communication, avoid crises and better control business actions.
What makes us special?
American emotion researchers identified first 6 (Paul Ekman) and then 8 basic emotions (Robert Plutchik) that occur in all of us, regardless of our background or upbringing in a particular culture.
Emotions influence our decisions, in life and business. They tell us what is good and worth the effort, and what is better avoided or fought against.
We can measure them. MORE
Artificial intelligence. Or even two!
At the heart of our actions is Catherine The Machine and the brain is AI-Fi – our proprietary AI-solutions, constructed together with scientists from the Department of Computational Intelligence at Wroclaw University of Technology and the Brain Imaging Laboratory of the Polish Academy of Sciences.
Emotions are more benefits than sentiment
Do you feel joy or trust, or positive sentiment? Are you angry or sad, or do you feel a negative sentiment?
Analyze sentiments as they are. Don’t oversimplify the richness of your customers’ emotions by reducing them to two simple measures. They will appreciate it and your business will benefit from it. MORE
Why should you investigate the emotions with Sentimenti?
monitoring of activity
With us you have better control over your activities and feedbacks.
We deliver precise results by breaking down into 8 emotions, sentiment and arousal.
We help protect your image and detect potential crises faster.
An in-depth analysis of emotional overtones facilitates making the right business decisions.
Frequently asked questions
What is emotion analysis?
It is an automatic or semi-automatic study of feelings, impressions or opinions expressed on a given subject. It can consist of a request for the participants to indicate their emotions. However, statements are analyzed more often, especially those published online – then we talk about analyzing emotions in a text or even monitoring them. Of course, when thinking about emotions we count something that expresses them – words, whole texts, emoticons, likes and dislikes, the number of stars next to the opinion.
What is Sentimenti doing?
With our proprietary tools we analyze the content of emotions in texts written in Polish: Facebook posts, newspaper articles, emails, comments from clients. Thanks to this, we measure the temperature and effectiveness of communication, warn against crises, get to know market moods, we can also show what brands and names are best associated with.
Why 8 emotions?
We write extensively on our blog about 8 basic emotions from the Plutchik model. Each of the variables has a different meaning, and the analyses based on this model allow for better understanding of messages and predicting the reactions or behavior of the authors and recipients of messages.
Why should I use Sentimenti? After all, there are so many other solutions.
There aren’t :). As the only one in Poland or maybe in the world, we analyze not only sentiment, but first individual emotions in the content. This is much more than it was available before. You’ll admit that it’s a different quality when you find out – as before – that a given text has a negative sentiment, and when – thanks to Sentimenti – you’ll see precisely whether it’s anger, repulsion or maybe sadness.
Moreover, Sentimenti will show you how the same content is perceived differently by people depending on their age, education, material status, relationship status, having or not children, owners or not animals. Instead of sentiment, true emotion.
What are basic emotions?
Any theory or analysis of emotions considers some set of basic emotions. For example, Ekman (joy, sadness, fear, anger, surprise, revulsion) or Plutchik (joy, trust, fear, surprise, sadness, revulsion, anger, expectation). There are many models and definitions of basic emotions. What they have in common is the belief that such feelings are painted on the faces of people from different cultures in the same way, basic emotions are an immediate reaction to evolutionary important stimuli (so we can share them with animals as well), and all the higher feelings can be described as assemblies of these basic ones.
What is emotion analysis useful for?
Monitoring emotions allows to measure the moods of investors and clients. It is also an early warning mechanism against crises. It can show the condition of communication with the client or internal communication in the company (growing anger in e-mails does not serve for good cooperation). It also shows how feelings about a chosen topic change over time, what temperatures are reached by public discussion in social media and more.
Are you analyzing sentiment?
Of course, we use two models of analysis of the overtones of the text: bivalent sentiment and 8 basic emotions. The latter is much more interesting and much more accurate in describing the emotional overtones of the content. We also measure sentiment more effectively and accurately – we use a multi-stage intensity scale for negative and positive overtones, as well as the strength of stimulation.
How to do an analysis of brand sentiment and emotions in social media?
It’s best to collect entries – of the brand itself, comments under its posts, mentions on the profiles of other institutions and private individuals, and then harness artificial intelligence. Of course, you can manually mark posts as positive, negative, containing fear, anger or joy, but it’s better to rely on automatic taggers and classifiers – algorithms created by us.
On our blog, we also write about how to conduct an analysis well, respecting statistics and scientific objectivity.
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How can emotion research help your business?
If you want to know how emotion measurement can help in a specific situation in your company, fill in the form below or contact us at firstname.lastname@example.org